Refund policy

Returns & Exchanges 

We want you to love your pieces! Because many of our items are worn close to the body, we maintain a strict quality and hygiene standard.

Final Sale Items

The following items are final sale and not eligible for return or exchange:

Hats

Hair accessories (clips, headbands, etc.)

Sunglasses

Any worn or used items

Exchanges & Store Credit (Case-by-Case)

We may offer exchanges or store credit on eligible items at our discretion.

To be considered:

Items must be unworn, unused, and in original condition

Tags must be attached

Request must be made within 7 days of delivery

All returns are inspected upon arrival.

Items that show any signs of wear, use, damage, or alteration will not be accepted.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

We do not offer refunds to original payment methods.

Damages or Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 3 days of delivery and we’ll do our best to make it right

How to Request

To request an exchange or store credit, email:

shop.thecastleboutique@gmail.com

Include:

Order number

Item name

Reason for request

Thank you so much for supporting our small shop it truly means the world to our little family